Terms and Conditions

Last updated: 4 November 2026

Who you are buying from

Phase Energy supplies solar panels, inverters, batteries, accessories and energy systems in South Africa. Registration: 2021/157597/07. VAT: 4110308064. Our warehouse is at Unit D7, Mikro Industrial Park, Strydompark, Randburg, 2194.

Sales: sales@phaseenergysa.co.za. Complaints, returns and other enquiries: phasenergysa@gmail.com. Telephone: 067 902 0697.

Products and quotations

Read the exact model, product description, included components and price before ordering. Compatibility, installation requirements and warranty conditions vary by model. Installation and additional site work are included only where your quotation or order explicitly includes them.

Ordering and EFT payment

You may order online and pay by EFT without phoning first. Check your cart, delivery or collection selection and total before submitting the order. Follow the bank details and reference supplied through your order. We begin fulfilment after funds reflect in our account. An order acknowledgement records your order; it does not confirm that goods have already been dispatched or are ready for collection.

Use the amounts and payment instructions shown for your order. Contact us if the product, delivery charge or total is unclear before paying. We will not request your banking password, PIN or one-time password.

Availability and fulfilment

We source goods from our warehouse and supplier network. An item may need to be brought in from another location. We will communicate the arrangements and any delay. If we cannot supply an item you paid for, we will contact you and arrange a refund within seven working days. We will not replace your chosen product with another model without your agreement.

Delivery and collection

Nationwide courier delivery, walk-ins and warehouse collection are available. Our usual courier dispatch/delivery timeframe is 24–48 hours after cleared payment. Off-site items for warehouse collection can usually be brought in within 1–2 hours; our team will confirm the time. Delivery charges and any special arrangements must be disclosed and agreed before payment.

Cancellations, returns and warranties

Contact our returns team at phasenergysa@gmail.com with your order reference to request a cancellation, return, refund or warranty assistance. Manufacturer warranties are specific to each product and do not replace statutory consumer rights. Nothing in these terms limits rights or remedies that cannot lawfully be excluded under South African consumer law.

Getting help

If there is a problem, send us the order number, relevant product model and details of the outcome you need. We will use these details to investigate and communicate with you. Keep your invoice and relevant correspondence.